# Integrations

**AI Voice & Chat**  
# **Never miss a rider call again**
Spare AI Voice answers calls, books trips, and resolves rider requests inside your system. Riders get what they need on the first call, without waiting on hold or calling back.

[Request a demo](https://spare.com/products/ai-voice#Form-CTA)

**Listen for yourself**  
  
### Trip booking  
Live ETAs and next bus arrivals.

### Complaint and feedback intake  
Service issues get reported without friction.

### Caregiver trip confirmation  
Caregivers can confirm a loved one's trip without waiting on a dispatcher.

### Check Paratransit ETA  
Riders waiting for a pickup get instant answers.

### Eligibility status check  
Eligibility questions get answered immediately.

### After-hours booking  
Service continues outside of call center hours.

### Multilingual support  
Automatic support for riders in multiple languages.

### Smart escalation to agency staff  
Calls that need more help get handed to a human right away.

### Check Fixed Route ETA  
Everyday riders get quick answers about bus arrival times, service updates, and route planning.

### **Your riders are waiting.**  **Your team is stretched.**  
Most calls into your center are predictable. Riders need to book, cancel, or check a trip. These are essential services, but they take time and pull attention away from more complex work.

When call volumes spike, the impact is immediate:
- Riders wait on hold or hang up
- Staff rush through calls or fall behind
- Service quality becomes inconsistent

### **Better service starts**  **with answering every call**  
Spare AI Voice handles routine calls the moment they come in. Riders get answers right away, even during peak hours or after hours.

This changes the experience on both sides:
- Riders no longer wait to get through
- Dispatchers are no longer tied up on repetitive calls
- Your team can focus on riders who need real support

# **How AI Voice works in your system**

**Built for real rider conversations**  
### **No menus. No friction. Just answers.**  
Riders don't need to learn a system to get help. They call, speak naturally, and the AI understands what they mean.

**It works in real-world conditions:**
- Riders describe trips in their own words
- The system handles accents, interruptions, and background noise
- Conversations happen in multiple languages across voice and SMS. No new apps to download.

DD  
Inbound call(555) 202-0000 · 01:07  
Live

**Built to complete requests**  
### **Conversation is just the start**  
Most voice systems collect information and pass it along. Spare AI Voice completes the request during the call.

**Because it runs on your scheduling platform, it can:**
- Book trips and make changes in real-time
- Confirm outcomes before the call ends
- Provide accurate ETAs using live vehicle data

### **Built for transit operations**  
### **Built for real-world service conditions**
Transit calls often involve sensitive rider data and nuanced situations. AI Voice is designed to handle that.

**Each interaction includes:**
- Rider authentication before bookings or changes
- Smart escalation when a call needs a human
- A full transcript and history passed to your team

**AI Voice across every rider touchpoint**

# **customer story**  
**Better service for riders.   Proof from agencies today.**
# **Auburn handled over**  **5000 calls with AI Voice**  
With AI Voice in place, your call center operates differently. Agencies are already seeing measurable results.

**70%**  
reduction in calls to dispatch

**36%**  
of AI call time resulted in bookings

**40%**  
bookings come from the Rider App

[Read the story](https://spare.com/customer-stories/auburn-transit-slashes-call-wait-times-by-70-with-ai-voice)

# **Answer every call.**  **Starting this quarter.**  **Get a demo.**  
Book a demo to see AI Voice handle a live booking call, ask questions, and understand what rollout looks like for your team.

**ADA compliant**

**Fast, proven deployment timelines**  
**Secure rider authentication**